Lost Shipment
There are a number of possible reasons why your package has not yet
arrived to its destination. View our list below and determine which
one mostly likely fits your scenario. If you feel that your package
still might be lost, please call us at 1.877.485.7935 or email us
at CustomerCare@SportingConversions.com
with your details.
- Make sure that you've allotted enough time for your package to
arrive. For example, UPS Ground can take upwards of 7 days depending
on your location.
- If you were provided with a UPS tracking number, you can visit UPS.com
and check the status of your parcel. Simply copy and paste your tracking
number into the tracking box provided on the UPS website and view
the current status. You may also login to the My Account section of
our website and track your package from there.
- Your UPS package cannot be scheduled to arrive at a specific time
of day. UPS Ground packages are delivered anytime between 9:00 a.m.
and 7:00 p.m., Monday through Friday.
- Make sure that UPS did not leave a notice on your door to let you
know that a package delivery was attempted. If you found a UPS notice,
it will contain information to help you complete the delivery or pickup.
- For your safety as well as ours, we require that all packages be
signed for by an adult. .If a package dxelivery was attempted and
you were not available, UPS should have left a notice indicating the
next delivery date and time. UPS makes up to three additional delivery
attempts, excluding Saturdays, Sundays, and holidays.